Shipping Policy

E.L.S. provides three options for receipt of your order:

1. Ship via Canpar Ground Service
2. Ship using your Courier (you have this option during the checkout process)
3. GTA customers may elect to have their order held for pickup at either of our two GTA locations (see below)

If you elect to have E.L.S. ship your order, it will be shipped via Canpar Ground Service.
The Canpar Ground Service provides five (5) business day deliveries to most metropolitan areas within the 10 provinces of Canada.

Sorry, but E.L.S. does not ship orders outside of Canada. - Canadian orders only please.
Shipping fees will not be refundable once your order has left E.L.S.

For your convenience we also offer you the option of picking up your order during regular business hours at either of our two locations in the GTA.

During the checkout process you may specify your shipping/pickup choice:
• Pickup at 114 Galaxy Boulevard
• Pickup at 515 Milner Avenue
• UPS Expedited 2 Day Delivery Service

Shipping costs are based on the total weight of all items in your order. - During the checkout process you will see the total cost shown alongside the shipping option you have selected. Of course there is no cost to pick up your order.

Customers are notified by email with a tracking number once their order has been shipped. Delivery times are from the day the order was shipped and not from the day the order was placed. Customers that placed Orders online will be notified by email once their order has been packed and shipped.

It is the customer's responsibility to pay for the return shipping costs, and to take reasonable care to protect against damage on return shipments. Return shipping costs will be credited if the returned item was defective defective or DOA.
Please refer to our Warranty and Return Policy for full details and instrucitons for returning goods.