Customer Support

Welcome to the E.L.S. Customer Support Page.

We have tried to assemble as much useful information as possible in order to answer your questions, direct your inquiries or answer your questions with respect to doing business with E.L.S.
Hopefully the information on this page will answer your question. If after reviewing the information on this page, you feel that you would like to contact us, then please call us 1-800-267-2623 or email us.
General contact information, address and maps to our office can be found on our Contact Us page.

Please Note: E.L.S. Only serves the Canadian marketplace. Unfortunately we cannot service customers located outside of Canada.

We want to be as close to perfect as possible, so we need your help to keep us informed as to how we are doing. Please contact us with any comments you have which can improve our level of service.

Shopping Online
You may order products directly from our Website 24hrs a day, 7 days a week!
Please Note: Our Customer Service and Order Processing Department is not staffed after hours, weekends or holidays. Orders are processed during regular business hours only. (M-F 7:30am - 5:00pm EST).

Ordering by Phone or Fax
You may place your order by calling us or faxing in your order.

Pricing
All pricing shown on the web is E.L.S. standard retail pricing.
All pricing is in Canadian Dollars.
Applicable taxes will be applied to your order upon checkout based on province of purchase.

Customer Accounts
COMING SOON

Warranty
We warrant that the products we sell, other than explicitly stated, are 100% new and free from defects in material and workmanship. Please refer to our Warranty Policy for full details of our Warranty.

Return Policy
It is our goal to provide our customers with 100% satisfaction. If, for any reason you are not satisfied with the product purchased, please contact us within 30 days by email or telephone and have the purchase information available.
If you return the product with a valid RMA Number within 30 days of purchase, we will refund you the full product price. Shipping costs will be credited as well if it is shown to be as a result of our error. Please refer to our Return Policy for full details of our Return Policy and RMA Procedures.

We accept Visa, MasterCard for on-line purchases.
You may enter your credit card info in the online checkout process or fax it to us after placing your order online.
Alternatively, you may choose to pay by Purchase Order (P.O. must be faxed to us immediately upon completion of your order. Open only to customers who have an existing credit account with E.L.S.)

E.L.S. provides three options for receipt of your order:

1. Ship via Canpar Ground Service
2. Ship using your Courier (you have this option during the checkout process)
3. GTA customers may elect to have their order held for pickup at either of our two GTA locations (see below)

If you elect to have E.L.S. ship your order, it will be shipped via Canpar Ground Service.
The Canpar Ground Service provides five (5) business day deliveries to most metropolitan areas within the 10 provinces of Canada.

Sorry, but E.L.S. does not ship orders outside of Canada or to Saskatchewan. - Canadian orders only please.
Shipping fees will not be refundable once your order has left E.L.S.

For your convenience we also offer you the option of picking up your order during regular business hours at either of our two locations in the GTA.

During the checkout process you may specify your shipping/pickup choice:

• Pickup at 114 Galaxy Boulevard
• Pickup at 515 Milner Avenue

Shipping costs are based on the total weight of all items and postal code of shipping address in your order. This charge will be calculated by our staff upon first receipt of your order. This shipping charge will be emailed to customer for approval prior to release. CREDIT CARD WILL NOT BE PROCESSSED UNTIL WRITTEN APPROVAL IS RECEIVED FROM CUSTOMER.

Customers may request notification of tracking number once their order has been shipped via email. Delivery times are from the day the order was shipped and not from the day the order was placed. Customers that placed Orders online will be notified by email once their order has been packed and shipped.