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Personal Information

At E.L.S., we believe that your personal information deserves protection. We are committed in respecting your privacy. While you can visit without providing any personal information, you must provide your personal information if you wish to make a purchase online through this Website. When you become a customer of E.L.S. and/or place an order, we collect personal information about you including your credit card number, email address, shipping address, billing address and telephone number. This allows us to process your order correctly. This personal information is necessary to process your order. We will never distribute or sell any of your personal information to any unrelated third party for any reason. On our website, any information collected is used only by E.L.S.

Only authorized E.L.S. employees use information that is collected by for internal purposes to process your order simply and easily to help you obtain your purchase in a quick and efficient manner.

In some cases, E.L.S. may disclose your personal information but only if you are making an online purchase through the E.L.S. Website. - In order to process your online order E.L.S. must disclose some of your personal information to certain service providers such as your credit card issuer and the delivery service. Before personal information is disclosed, the service provider will agree with the E.L.S. privacy policy for the protection of your personal information in a manner that is consistent with PIPEDA. If you do not wish E.L.S. to provide your personal information to those service providers, you may not use this website for online for purchases.

Browser Cookies

The E.L.S. website uses "cookies", a technology that installs tiny data files on the users' computer in order to allow the website to recognize future visits using that computer. One of the largest benefits of cookies is that they allow the web server to maintain state with the client browser throughout a multi-step process such as checking out and paying for your order. All this is accomplished without sending any personal information to/from the website. The cookies remain at all times on the customers' computer and every time personal information needs to be sent to the E.L.S. website, the intent will be stated clearly and user will be prompted to voluntarily submit the information to the website. Many browsers are initially set up to accept cookies but you may choose to disable the use of or decline cookies if your browser permits or set your browser to indicate when a cookie is being sent, but in doing so will affect your website experience and your ability to perform purchase transactions through our website.

Personal Information FAQ

1. Q What is "personal information"?
A "Personal information" is any information about an identifiable individual. This includes information such as a person's name, address and home phone number.

2. Q Do I have to give E.L.S. my personal information in order to conduct business with E.L.S.?
A There are several instances where you are required to give us your personal information for operational and/or administrative purposes. For example, we require your personal information in order to be eligible to place an order on our website. Giving us your personal information for this purpose is considered a primary operational purpose.

However, agreeing to the use of your personal information for additional secondary marketing purposes is entirely up to you. You may contact our Privacy Office at any time to request that we not use your personal information for marketing purposes.

3. Q What are the differences between primary and secondary purposes of personal information collection?
A Primary purposes are those purposes that are operational and are absolutely necessary for E.L.S. to be able to provide the products and/or services that you request from us. For example, a primary purpose for our collecting your address may be to ensure we can successfully deliver to your business an item you may have purchased.

Secondary purposes are any purposes that are over and above the primary/operational purposes, like sending you communications that may include notifications of sales, special events, promotions and other exclusive offers.

4. Q Will I be advised of the collection purposes prior to giving my consent?
A Yes. When you fill out an E.L.S. form that asks for your personal information (e.g. business account application or using our online shopping services, etc.) there is a privacy notice that outlines both our primary and secondary purposes for collecting your personal information.

5. Q Why is it important to keep E.L.S. up to date with regards to my personal information?
A Keeping your personal information as accurate and up-to-date as possible ensures that you will get the best possible information and service offerings from E.L.S.

6. Q What are my opt-out choices?
A You can opt-out of receiving communications via specific contact channels. For example, you can choose to no longer receive marketing-related e-mails. Contact our Privacy Office for more details on your opt-out choices.

7. Q If I opt-out, how long will it take to stop receiving marketing materials after I contact you?
A Many will stop immediately or within days, while others may take longer.

8. Q May I review the personal information E.L.S. has about me? Can I obtain copies of that information?
A Yes. You can review the personal information we have about you on file by contacting our Privacy Office.
There is no cost for reasonable requests for access to your personal information.

9. Q How can I contact the E.L.S. Privacy Office?
A You can contacting the E.L.S. Privacy office using any of the following three methods:

By Postal Mail:

E.L.S. Privacy Office
114 Galaxy Boulevard,
Toronto, ON M9W 4Y6

By Phone:

By Email:

SSL Secured Transactions

The webserver used to host the website uses Secure Sockets Layer (SSL), an advanced encryption technology that works with the Microsoft Internet Explorer, Firefox, Mozilla and AOL browsers among others. This technology safeguards the user's personal information and guarantees the user's privacy. The same technology is used today by the largest web merchants and on the most successful shopping portals on the Internet. We do not store credit card numbers in our database and we do not reveal any credit card information when confirming your order. We will transmit the entire credit card number only to the appropriate credit card issuing company using an encrypted and secure communications channel (SSL) during payment authorization. The email messages between the E.L.S. website and our customers are used to confirm orders and to notify customers about the status of the process. These email messages will never contain credit card information.